To help us assist you quickly and efficiently, please provide as much detail as possible in your message. This is especially important for commercial and industrial enquiries. Key information includes the type of appliance (e.g., boiler, cooker, commercial catering equipment, industrial burner, LPG system), its make and model, fuel type (natural gas or LPG), and a clear description of your issue or request (e.g., 'no hot water', 'suspected gas leak', 'new installation quote', 'gas safety certificate'). Providing these details allows us to assign the right specialist engineer and prepare for your specific needs, ensuring a faster resolution.